Companies struggle to manage customer feedback on Twitter, Facebook

With employee and customer feedback coming from phone calls, Twitter, Facebook, emails and other sources, companies can often get confused as to how to manage this information. And customer expectations are mounting. Information technology management is a problem for many businesses now that there are so many different forms of feedback. Nowadays, customers expect a […]

7 New Facebook Changes Impacting Businesses

Facebook pages are changing. And that means your business strategy will need to change. In fact, Facebook has made many new changes that will impact anyone with a Facebook page. Here they are… More Information For more information go to: http://www.socialmediaexaminer.com/7-new-facebook-changes-impacting-businesses/

What Can Social Media Tell Us About American Society?

America is obsessed with its social media tools – more than half of all Americans have a social networking profile. But what does social media tell us about American society? Is our use of social tools a reflection of our interests and behaviors? Apparently we Americans have a lot to say (48% of all bloggers […]

8 Things Every Internet Advertiser Should Know

Media buyers follow the masses, who are migrating away from traditional print and TV mediums in massive numbers. More people now get their news online than in newspapers. Nielsen found one million fewer U.S. households watching prime time over last year, while the online audience has almost doubled. Then there’s Facebook, where over 550 million […]

Report: Facebook

The more ‘friends’ people have on Facebook the more likely they are to be stressed out and anxious, according to a new study. Psychologists from Edinburgh Napier University in Scotland studied students’ use of the Palo Alto-based social media Web site and concluded that for a significant number of Facebook users the negative effects of […]