Big International Social Networks Are Closing In On Facebook

Last year, Facebook marked a new milestone in its nine-year history. It lost users. While the network did pass the 1 billion monthly active user threshold globally in 2012, Facebook also lost 1.4 million U.S. monthly active users late last year, a small but symbolic decline. Nor was it the only network experiencing a slowdown. […]

Why HTML-based apps don’t work

So you want to build an app. You’re thinking if you do it in HTML, you can take your existing skills and port it to other platforms? You’re in for a rough time… That whole “build hybrid apps using HTML5, trust us, it’ll work as well as native” thing? Turns out it doesn’t. There have […]

How To Hide Your Personal Information On Facebook

In the age of the Internet, privacy is a luxury and you have to constantly be on your heels to maintain it. Facebook makes it particularly hard for users to guard their personal data. Despite many changes, Facebook privacy settings remain complicated. Moreover, past updates have unexpectedly made previously private information available to the public. […]

SEO Isn’t What You Think It Is

Updates to Google’s algorithms mean that social engagement, rather than search engine trickery, yields top results. Marketers are buzzing from the aftershocks of Google’s recent most updates, code-named Panda and Penguin. Panda, which launched around February of 2011, started using artificial intelligence in new ways to enforce the best practices guidelines Google had long provided […]

Facebook losing on customer satisfaction

It’s got rivals beat on market penetration, but Facebook is getting low marks for satisfaction in a new customer-satisfaction survey, and that has one analyst firm suggesting that Mark Zuckerberg and company better watch their backs. Facebook scored 61 out of 100 on a satisfaction scale released today as part of the American Customer Satisfaction […]

How recent Facebook updates impact your business

Once again Facebook is rolling out new brand-focused features for Pages, this time making a play at a number of third-party apps like Hootsuite and Tweetdeck with the introduction of Admin Roles and Scheduled Posts today on the site. Admin Roles Page Managers can assign an admin to one of five unique roles, Manager, Content […]

What to Do With Antisocial Media

Social media allows companies to get customer feedback more readily than ever. But there are both hazards and opportunities in working with socially empowered customers. No matter what you think of your company’s customer service, its product, or its image, you’re going to get feedback, not all of it positive, online. When this happens, keep […]

5 reasons businesses fail with social media

As someone who helps businesses with their social media presence, I’m here to tell you how your business can be successful on the social web. However, no matter how many tips and tricks I give you, some businesses are destined to fail online. Why? Here are five common reasons I see business crash and burn […]