Social media allows companies to get customer feedback more readily than ever. But there are both hazards and opportunities in working with socially empowered customers. No matter what you think of your company’s customer service, its product, or its image, you’re going to get feedback, not all of it positive, online. When this happens, keep […]
Tag Archives: Web Etiquette
Protecting Your Passwords and Your Privacy on Facebook
For a lot of Facebook users out there the matter of Privacy and Security on their public pages is something that “others are supposed to deal with”. Well, no so fast… It is a personal responsibility to know the good, the bad and the ugly (especially the ugly) every time when you deal with public […]
Real world tips for building social media relationships
Social media is a big term that can sometimes be overwhelming to businesses. It is easy to get caught up the urgency of it, the great tools and the vast amount of social media options. But social media, at its core, is about the people. If you do not have an engaged audience, then all […]
How your business could get sued for using Pinterest
Believe it or not, Pinterest’s service agreement gives it the right to sell images that users upload. Let me pause to say Pinterest could be great. I don’t know of any service that would let me present this kind of material in as social and appealing a way as Pinterest does. More Information For more […]
Why you Should NOT Check Personal Email at Work
With technology and social networking playing an increasing role in the workplace, various legal cases are popping up regarding trade secret violations, privacy and social media as a whole. Michael Droke, co-department head of the Labor and Employment Group at Seattle law firm Dorsey & Whitney LLP, talks about how companies can protect themselves from […]
What Can Social Media Tell Us About American Society?
America is obsessed with its social media tools – more than half of all Americans have a social networking profile. But what does social media tell us about American society? Is our use of social tools a reflection of our interests and behaviors? Apparently we Americans have a lot to say (48% of all bloggers […]